OSGOOD, Ind. — Southern Indiana residents should have internet connection again after a "widespread fiber outage" caused problems for multiple network providers in the area.
Southeastern Indiana Rural Electric Membership Corporation said all service to their customers has been restored through a secondary line after an upstream fiber provider they used began experiencing an outage when a fiber line in a different area was cut.
The outage, they said, had been impacting "multiple providers in the area" since Tuesday night.
Southeastern Indiana REMC said the connection might not be as fast as it was under the main line, but it should work for everyone.
WATCH: We visit Indiana businesses impacted by the outage
The provider operates in Switzerland, Franklin, Dearborn, Ohio and Ripley counties, among others.
WCPO reached out to Zayo Transact, the company that owns the fiber line that was cut. We received the following statement Wednesday:
"We are aware of the outage impacting customers in the area. A third-party construction contractor drilling bridge pylons cut a fiber cable conduit buried deep in the ground. We are actively awaiting the unaffiliated owner of the conduit to complete excavation repairs. Once that work is complete, Zayo has crews standing by to replace the impacted fiber and restore service to our customers. We remain in close communication with all parties involved in the restoration process and will provide updates on estimated restoration times as they become available."
The company confirmed updates to the situation will be posted at this link.
The update said crews found multiple trench collapses during excavation, and an independently reviewed and engineer-approved shoring plan must be created before work can continue.
"Excavation activities will remain on hold until this plan is approved and conditions are deemed safe," the update said.
