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Samsung ice maker complaints trigger lawsuit

Hundreds say refrigerator ice makers fail
Posted: 1:16 PM, Jul 26, 2018
Updated: 2018-07-26 17:27:10Z

Pam Coy's Samsung stainless steel refrigerator looks great, but looks can be deceiving.

"It doesn't make ice," she said. "Doesn't make any ice."

Like dozens of people who've posted similar complaints at the site ConsumerAffairs.com, Coy says the ice maker has been trouble since almost the beginning.

"After about a year, the ice maker quit working," she said.

Repair teams have replaced it, and replaced it and replaced it again.

"Four times, and it still doesn't work," she said.

And now, with her warranty expired, the next repair is on her.

Coy says every time a repair person comes to fix the ice maker it works fine for a few weeks, and then the mechanism inside starts to fail all over again.

"It works for a week, maybe two weeks, and then it doesn't work," she said. "The ice is very wet, it drips out of the ice maker, out the door, and out onto the floor."

Class-action suit seeks help for owners

Now, a Philadelphia law firm has filed a class-action suit, stating the problem is widespread, resulting in "leaking and slush, and over freezing,"

Samsung wont comment on the suit, but after we contacted the company's US appliance division, it agreed to replace Coy's fridge. 

Pam Coy is hoping so, as the freezer door has gone bad as a result.

"Because we have to keep ice in our freezer, we need ice bags to get ice, we've opened the freezer so much that that handle has broken and had to be replaced," she said.

In the meantime, if you are buying any new appliances, read reviews and complaints about it online before you buy, so you don't waste your money.

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