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Houston, I Have a Problem: Postal Service denies artist's claim after commissioned painting damaged

Posted: 7:41 PM, Feb 27, 2018
Updated: 2018-02-27 19:41:02-05

CINCINNATI -- Brent Naughton is a full-time artist who sells his work online, making him responsible for production, quality assurance and customer service for his small business .

His intricate pieces -- many of them realistic portraits of clients or famous athletes -- take patience, care and precision to get just right.

Which is why Naughton was devastated to learn one of his commissioned portraits had arrived in Connecticut bent dramatically out of shape.

The client couldn't give it as a Christmas gift as intended, and Naughton said he spent weeks making a replacement. The original package was insured, he said, but he learned shortly afterward the United States Postal Service had denied his $500 claim for the damaged painting.

"We're a small business, and every dime counts," Naughton said. "I feel if I paid for a service -- the insurance -- then they should live up to their bargain. I just want answers."

Watch the video above to see how our very own Ryan Houston helped Naughton recoup the cost of the damaged painting.