WEST CHESTER TOWNSHIP, Ohio — A local woman was outraged after she said her carryout order came with a racially offensive message.
Andrea Jones told WCPO it was her 12-year-old daughter who discovered the derogatory words written on the back of a coupon taped to their pizza box while driving away from the Domino’s store at Cincinnati Columbus and Dimmick roads.
A supervisor with the store said he was horrified to learn of Jones' complaint, and that they are “looking into what happened,” that it was “something that obviously should not have been in the store,” and that they are “bending over backwards” to make things right.
Jones said both the West Chester store as well as Domino’s corporate offices have offered her gift cards for a free meal, but she says that’s not enough, calling the experience “devastating.”
“Even though [the message] may not have been directed toward us personally, I took it very personally,” Jones said. “This word carries a lot of weight in the African American community.
“I don’t even want to patronize a business that will use these terms so loosely,” she said.
Jones added that the experience was even more traumatic because her daughter found the message.
“I just felt bad, as a parent,” she said. “I’m supposed to protect my child from things like this, and to get it when you’re ordering takeout? It’s unacceptable.”
The franchise owner told WCPO he called a staff meeting for Thursday and will examine video surveillance to figure out if and how this could have happened in his store.