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Report claims new Apple iPhones shatter more easily

SquareTrade drop tests raises concerns
Posted at 10:53 AM, Oct 09, 2018
and last updated 2018-10-09 11:08:52-04

Apple's iPhone gets better every year with improved cameras, faster speed and lots of improvements over the older model.

Apple fans love the edge-to-edge glass of the new X models.

But some phone testers claim the new iPhone XS and larger XS Max are easier to break if they are dropped.  

new test from the electronics insurance company SquareTrade is raising questions about that glass and the durability of the new phones.

In SquareTrade's drop from 6 feet, (which the insurance company claims simulates the height it would fall from if it slipped while you were talking) the XS screen shattered, resulting in loose and separated glass.

A tumble test resulted in hairline cracks and scratches.

SquareTrade calls the iPhone XS "high risk" for breakage, much higher than the older iPhone 7's and 8's, which did not have edge-to-edge glass.

Others question SquareTrade results

However, other reviewers say these tests may not be that realistic for most people.

Apple says the new XS has "the most durable glass ever built into a smartphone."

Other testers say unless you are in the NBA, most people don't drop their phones from a 6 foot height. They tend to drop them 3 feet, from pocket or purse level, such as when you are rummaging for keys. 

The tech review site CNET conducted its own tests, and says the phones sustained no damage from a 3-foot level onto a sidewalk.

Panicking over this may be a case of "doesn't that stink."

CNET says the new phones should be fine if they're inside a case and dropped from your pocket or tabletop. 

Bottom line: Buy a good case for any new phone, one that is rated for drop protection and is not just decorative.

That way it stays safe and you don't waste your money.


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