Having something delivered? Beware this mistake

Posted at 1:02 PM, Oct 20, 2015
and last updated 2015-10-20 13:02:16-04

You've heard of the elephant in the room? How about the mattress and box spring set in the room?

For a month, JoAnn Robinson had a bedroom set in her living room, wrapped in plastic, ever since a delivery crew was unable to squeeze it up her stairway.

"Well they tried to get it up the stairs, the box spring, and they couldn't," she said.
She says the Sears delivery crew damaged the wall trying to make the turn. "There's 2 holes here that was damaged as a result," she said.

Thought She Could Just Return it....but...

She says the delivery crew suggested she swap it out for a smaller bed.

But when she called the store, she says,"Sears said I would have to wait 30 days before returning it."

Sears' bed return policy requires you to wait 30 days to make a return, so you can see if you like it.

"I said well how am I to know if i am going to like it if I can't get it up the stairs?" She wondered. "What am I going to do, lean up against the wall, and try that?"    

After 30 days, Sears would take it back. So she was stuck for a month with a bed in her living room.

So don't let this happen to you.

Protect Yourself With Delivery, in a report about avoiding delivery hassles, says:

  • Inspect any TV or furniture delivery for obvious damage, like cracks or missing pieces.
  • Never sign for furniture that is damaged or won't fit in your home.
  • Tell the delivery people to take it back immediately.
  • Do not assume they will come back in a few days to retrieve it.

The good news: after we contacted Sears, the store came by to pick up the bed immediately, and refunded her money.

JoAnn wishes she had turned away the delivery men as soon as they saw there was a problem.  

You should too, so you don't waste your money.


Don't Waste Your Money is a registered trademark of the EW Scripps Co.

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