MoneyConsumerDon't Waste Your Money


Couple learns downsides of discount Wow Air

Posted at 6:45 PM, Nov 06, 2017

CINCINNATI -- Wow Air is already wowing Cincinnati area travelers with its super cheap fares to Europe. The discount Icelandic airlinestarts service from CVG early next year.

But one woman says before you book, know the downsides of deep discount flying.

Julia Schamer and her boyfriend decided to try Wow Air, lured by its $149 one-way flights to Ireland ($300 round-trip).

"We originally decided to fly Wow because it was a discount airline," Schamer said.

They booked a Wow flight from Chicago to Dublin, Ireland.

Extra fees, no perks

But they soon learned their $300 round-trip flight was more like a $450  flight after baggage fees, even a fee for her carry-on.

"To check a bag was $75 one way, to carry on was $50," she said, since it would take two flights to get to Ireland.

On board, she found no movies, no seat back TV screens, and no free meal or free snacks. "Nothing, no," she said. "Not even water."

But that was nothing compared to what happened when it was time to change planes.

All flights transfer in Iceland

Unlike Delta, with its nonstop CVG to Paris flight, Wow Air will not fly directly from Cincinnati to Europe.

All their flights connect in their home city, Reykjavik, Iceland, and that's where you can run into problems, despite the airline's best intentions.

"We would have landed in Iceland with enough time to catch our connecting flight to Ireland" Schamer said, "but unfortunately the plane was allowed to leave early."

The Chicago flight was delayed two hours, she says, so they missed their connecting flight in Reykjavik.

So Schamer and her boyfriend didn't arrive in Ireland until the next day, and she says their hotel gave away their room.

"So we missed the check-in time," she said. "Our reservation was canceled, and then we had to find a hotel that night to stay in."

A lost day, a long layover in Iceland, and unexpected extra fees is what Schamer remembers about her Wow flight.

We contacted Wow Air to see if they could offer the couple some compensation for their troubles, but are waiting to hear back.

Despite the hassle, Wow is still half the price of mainline airlines.

So it may be worth the hassle. Just know the risks, so you don't waste your money.


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