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Allegiant Air passengers nervous after scathing TV report

CVG incident highlighted by 60 Minutes
Posted at 10:55 AM, Apr 16, 2018
and last updated 2018-04-16 18:34:20-04

Allegiant Air has made flying out of Cincinnati (CVG) affordable again, but could those low fares come with a cost?

That was the question presented by a scathing CBS60 Minutes report Sunday night that questioned whether the deep discount carrier is safe to fly.

The report claims an "alarming number" of aborted takeoffs, engine failures and emergency landings for the Las Vegas-based airline, whose CEO was formerly an executive of the ill-fated ValuJet. 

It says Allegiant had more than 40 in-flight emergencies or unscheduled landings in 2016, and is almost four times more likely to experience a mid-flight breakdown than Delta, United or American.

One of the incidents cited in the CBS report concerned an aborted takeoff in Cincinnatiin July 2017, after an engine failed upon takeoff and filled the cabin with smoke on Allegiant Flight 533 from CVG to Las Vegas. Mechanics reportedly had been working in the engine right before the flight.

Our Scripps sister station in Las Vegas,KTNV, also reported on safety concerns in an extensive investigation two and a half years ago.

Allegiant Airlines denies that it is less safe than other airlines, and says safety is its top priority (Read full statement below).

Some Cincinnati passengers get cold feet

All this comes as Allegiant continues its dramatic expansion in Cincinnati, which is credited with helping lower CVG's historically high airfares. It no longer shows up as a Top 25 most expensive airport, thanks to cheap flights from Allegiant, Frontier and Southwest.

Allegiant now flies to 21 nonstop destinations out of CVG, and frequently offers flights to Florida from under $100 each way, dramatically lower than Delta's fares.

But some Cincinnati fliers are now getting cold feet. 

Joy Hewitt emailed WCPO 9 On Your Side to say she is "uneasy and upset," having recently purchased four round-trip tickets from CVG to Las Vegas.  She called the airline after the 60 Minutes report, but says they will not give refunds. She now wonders what to do next.


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From Capt. Eric Gust, vice president of operations

It is unfortunate and disappointing that CBS 60 Minutes has chosen to air a false narrative about Allegiant and the FAA. This unoriginal and outdated story bears no resemblance to Allegiant’s operations today, and shows a fundamental misunderstanding of FAA compliance practice and history. It focused primarily on events of several years past, prior to the FAA’s most recent comprehensive audit of Allegiant Air, which revealed no systemic or regulatory deficiencies.

It has come to our attention that the story was instigated by a terminated employee, currently engaged in a lawsuit seeking monetary damages from the company. The story features cherry-picked interviews with people involved in the lawsuit, including featured comments from John Goglia, a paid plaintiff’s witness presented by CBS as an unbiased industry expert. This one-sided presentation falls far short of responsible journalistic standards expected from reputable outlets, including 60 Minutes.

The FAA is recognized around the world as the gold standard with regard to transportation safety, and as a result, the airline industry in the U.S. has never been safer.

The FAA exercises rigorous oversight of Allegiant, as they do all airlines operating in the United States.  Allegiant complies with all FAA requirements and participates in numerous voluntary safety programs to ensure we operate to the highest standards. Additionally, we expect our team members to follow all company policies and practice strict adherence to FAA regulations and guidelines. Several anonymous, non-disciplinary reporting systems are available through Allegiant as well as through the FAA for team members to report safety concerns. Interestingly, none of the concerns allegedly expressed by Allegiant team members during the 60 Minutes episode were found to have been reported through any of these appropriate channels.

Allegiant’s workforce is made up of more than 4,000 dedicated and hard-working people who wake up every day thinking about how to move our customers safely from one place to another. Our team members safely operate thousands of flights each week, which will transport more than 14 million passengers this year. We have safely carried nearly 90 million passengers since beginning operations in 2001.

If 60 Minutes had been interested in current information, they would have reported that today, according to just-released Department of Transportation data, Allegiant is a leader in reliability, with the second-lowest cancelation rate among all U.S. airlines.

Not only do we expect our team members to adhere to all company procedures and policies, but many positions are subject to statutory and regulatory obligations, the violation of which would not only trigger punitive action from the company, but could also result in enforcement action from regulatory agencies, loss of a certification, and even criminal charges. To suggest that Allegiant would engage in the practice of asking team members to violate company and regulatory obligations is offensive and defamatory.


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