There have been over 300 million guest arrivals in Airbnb listings to date and negative incidents like this are incredibly rare. We are fully supporting our host under the Airbnb Host Guarantee program. The safety of our community is our priority.
There have been over 300 million guest arrivals in Airbnb listings to date. In 2017, there were more than 49 million trips at Airbnb listings worldwide. Significant property damage (claims that were reimbursed under our Host Guarantee program for over $1,000) was reported to us only 0.004% of the time. At that rate, you could host a new reservation every single day for over 63 years without expecting to file a significant property damage claim under our Host Guarantee.
Set Clear Expectations: Your listing description should let potential guests know about the unique features and amenities of your home. Even small details like the number of flights of stairs to your front door can help make sure guests enjoy their time with you. As a host, you can also outline specific expectations (like quiet hours) in your house rules.
Set Guest Requirements: Every guest is asked to provide their full name, date of birth, photo, phone number, email address, and payment information to Airbnb before booking. Home hosts also have the option torequire guests [airbnb.com] to provide Airbnb with a government ID before booking their listing.
Read Profiles & Reviews: If you want to know more about a guest before accepting their reservation request, check out their profile or read reviews from past hosts. Hosts and guests can only review each other after a reservation is complete, so you know the feedback you’re reading is based on actual experiences.
Get to Know Your Guest in Advance: Our secure messaging tool gives you the chance to get to know guests and answer or ask any questions that come up before or during the trip. Messaging is also a great place to coordinate things like check-in or provide local recommendations.
Keep Safety Info & Equipment Handy: It’s important to equip your home and your guests with the safety essentials they might need during their trip. This includes things like a workingsmoke and carbon monoxide detector [airbnb.com], a fire extinguisher, a first aid kit, and a fully completed online safety card.