CINCINNATI – At least 320,000 Time Warner Cable customers had their email passwords stolen, a company spokesman said Thursday.
The FBI contacted the company in late December to notify them that the information had been stolen, according to company spokesman Mike Pedelty.
Investigators were still trying to figure out how the information was gathered, but there was no indication that their cable system had been breached, he said.
Every customer who had their email information compromised has been contacted by Time Warner Cable as a precaution, Pedelty said. The company recommends changing email passwords regularly as a precaution. Also, anyone who was affected should call their banks if they do online banking with their Time Warner Cable email address and avoid responding to phony email messages requesting their information.
Any Time Warner Cable customers concerned they could be affected should check their email, as that's how the company notified those who were affected. Customers can also call 1-844-899-8913 for more information and instructions. They can also reset their email passwords online here.