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Here's why some Ohio Lottery winners can't cash in their prizes

Lottery Jackpot
Posted at 10:54 AM, Dec 27, 2023
and last updated 2023-12-28 08:23:50-05

Some winners of prizes through the Ohio Lottery may find they can't collect their winnings after a "cybersecurity incident," according to Ohio Lottery.

Ohio Lottery said the cybersecurity issue happened on December 24, impacting some of the lottery's internal applications.

"The integrity of our games is the top priority of the Lottery and we assure the public the gaming system is fully operational," reads a statement from Ohio Lottery, sent on Dec. 27.

Mobile cashing and prize cashing above $599 at Super Retailers are not available; Ohio Lottery said it will notify the public when those services are able to return.

In the meanwhile, winners can still mail prize claims to the Ohio Lottery Central Office.

In addition, winning numbers for KENO, Lucky One and EZPLAY Progressive Jackpots will not be available on the Ohio Lottery website or mobile app, but they can be found at any Ohio Lottery retailer.

According to Ohio Lottery, the stat's internal investigation into the cybersecurity incident is ongoing.

On Wednesday, Ohio Lottery issued the following statement:

"While the cybersecurity incident investigation is on-going, the State wants to reiterate that if any consumer data was compromised, it will take all measures to assist with credit monitoring to protect Ohioans. We will notify all known affected individuals as quickly as possible and in accordance with applicable laws. The incident did not involve any Ohio Lottery games or the technology systems on which the Lottery operates. The integrity of our games is the top priority, and it is safe to continue to purchase tickets."