Man calls ‘Houston, I Have a Problem’ after waiting months for Duke Energy to fill hole

Posted at 11:23 AM, Jul 26, 2019
and last updated 2019-07-26 19:44:54-04

SPRINGFIELD TOWNSHIP, Ohio -- Herb Grinstead, a retired Cincinnati police officer, has lived in the same home in the Hollydale neighborhood for 30 years.

Grinstead looks out for everyone; he even sends a newsletter out to his neighbors.

But when it came to a repair he needed, Grinstead needed help from WCPO’s Ryan Houston and the “Houston, I Have a Problem” team.

Grinstead said Duke Energy crews repaired a gas line in March and failed to fill in the hole correctly.

“It had caution tape around it, cones and plywood to cover the hole,” Grinstead said.

Grinstead said he called Duke Energy four times and nothing happened.

“If this was an area probably with a more affluent population that I’m sure that hole would not have been there for that period of time,” Grinstead said.

But Duke Energy spokeswoman Sally Thelen said that’s not the case. The company changed software since working on Grinstead’s property, which created a backlog of jobs they have to complete, Thelen said.

“We care about Hollydale,” Thelen said. “Hollydale is a great place to live and raise a family. We respect the way it looks, and we want people to respect it as well, so that’s our bottom line.”

Thelen said the glitch only occurred with gas lines and not with electric. Crews from Duke Energy have repaired the hole in Grinstead’s neighborhood.