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'Houston, I Have A Problem:' Trash pickup goes to the dogs

Posted: 1:01 AM, May 18, 2019
Updated: 2019-05-18 01:11:01-04
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BETHEL, Ohio — When you pay for a service, you expect to receive that service in full.

That's why a viewer called the "Houston, I Have A Problem" hotline.

Dale Bath had been having issues with her Rumpke trash pickup for weeks. Bath runs Harlequin Haven Great Dane Rescue in Brown County. So one can see why regular trash pick-up is a must!

"It consists of dog manure," Bath said. "It is in put in trash bags and taken out and put in the dumpster. But you don't want that smell. And we also foster horses from the county occasionally."

Bath claimed Rumpke wasn't fully emptying her garbage dumpster, and she said it had been going on for weeks.

It started during the winter when she said some items inside would freeze and the driver couldn't get it out.

She said it was a big inconvenience when the company asked her to shoot before-and-after pictures of the trash pickup.

"It upsets you,” Bath said. “You're paying this company to do a job and you expect the job done."

She called me. I then emailed and called the company spokesperson.

"I got a call the next day from Rumpke and he was wonderful. I mean, he wasn't up on what had happened. We went over it, " Bath said.

Rumpke sent a statement that read, in part:

"We are exploring some other container options that should help ensure a more complete release of material. Lastly, we provided the customer with a credit for service for her time and frustration."

In other words: Problem Solved!

If you need some help, send an email to houston@wcpo.com or leave a message at 513-852-1360 for “Houston, I Have A Problem.”