Houston, I Have a Problem: Apartment complex won’t fix ceiling, broken fridge

HIHAP Tiffany Straub
Posted at 12:13 PM, Aug 30, 2019
and last updated 2019-08-30 19:22:05-04

FAIRFIELD, Ohio — Tiffany Straub said she spent weeks going around in circles with the maintenance crew at her Fairfield apartment complex over a hole in the ceiling and a broken refrigerator.

“That’s not OK,” Straub told WCPO, “to pay this kind of money and to be living in these conditions is insane.”

Straub said she didn’t have a working fridge for three weeks and was offered space in the clubhouse kitchen.

“How does that benefit me or my children?” she said. “When they wake up in the morning and want a bowl of cereal. It was absurd to me to put food in a community fridge.”

So she reached out to WCPO.

I left a voicemail with Arbor Pointe Apartments in Fairfield, but didn’t hear back. So I sent a message using a web portal meant for new applicants.

After sending that message, Straub said the complex patched the hole in the ceiling and delivered a brand new refrigerator.

HIHAP Fairfield apartment fixes
After reaching out to WCPO’s Ryan Houston, Tiffany Straub’s apartment complex patched her ceiling and delivered a new fridge.

“A sigh of relief you know to have a brand new working refrigerator after being a tenant here for eight years and just that piece of mind to put food in my own home,” Straub said.

Geoff Frazier, General Counsel of Operations for Monarch Investment and Management Group, sent WCPO this statement:

“Arbor Pointe always aims to respond to resident maintenance issues in a timely fashion and has provided additional resources to ensure this occurs.”

“I’m very grateful that they started the process and they’re fixing some of the wrongs,” Straub said.