GREEN TOWNSHIP, Ohio — Waiting in line at the BMV doesn’t have to take all afternoon thanks to a new program being rolled out in Ohio.
The Ohio Bureau of Motor Vehicles expanded its new “Get In Line, Online” virtual queuing system at the office located at 5694 Harrison Ave. Friday — the first location to offer the program in Greater Cincinnati.
“It’s designed as a time-saver for customers,” said Ohio BMV Registrar Charles Norman.
After checking in online, customers have a four-hour window to arrive at the deputy registrar location, check in at the self-service kiosk and claim their spot in line.
The system launched about a month ago at 12 locations, mostly in the Columbus area.
“Already we’ve seen some really dramatic wait line decreases in the agencies that have these,” Norman said. “About 68% wait time decrease for the folks that use the online queuing system.”
The 186 deputy registrar offices throughout Ohio complete about 16 million transactions per year, Norman said.
“We have access for the first time now to really valuable data on wait time and line length and service delivery that we’ve never had before,” he said. “So, we’re going to take that data, dig deep and use it to refine our own processes in what we hope will be a continuous effort into improving customer service.”
In a statement, Ohio Gov. Mike DeWine said the BMV hopes to offer “this time-saving service” at more locations in the future.