WCPO's Ryan Houston helps solve your problems in "Houston, I Have A Problem."
CINCINNATI -- A exciting trip to space camp in Alabama last year turned into frustration for Tri-State families when children's possessions were destroyed in a bus fire.
Parents paid a bus company to take the children to camp last summer. The bus caught fire on the way home.
The children weren't hurt. But local dad Scott Fahey is left wondering who's responsible for the destroyed items.
"Immediately after is when they wanted us to fill out all this information about your belongings so we can start settling claims," he said. "We didn't think there was going to be an issue.
However, Fahey said the bus company's insurer denied claims for items from the 47 children, including cash, souvenirs and EpiPens.
The bus company didn't respond to a request for comment.
Travel experts say it's better to be proactive in cases like this.
"I think a good travel insurance policy that has comprehensive coverage of any issues that you will foreseeably face is a good idea," Attorney J. Thomas Hodges said.
AAA travel advisor Deborah Black said travel insurance is available that would cover the loss, damage or delay of luggage. AAA offers travel insurance for members, she said.
Black said it's a good idea to always get travel insurance.
Have a problem and need some help? Let us know, and we may include it on a future edition of "Houston, I Have A Problem." Email email@example.com or call 513-852-4976.