AMELIA, Ohio -- A tree fell on Bobbie Grigsby's car at the apartment complex where she lives.
The Chrysler Sebring is her main mode of transportation. It was parked in her designated space at Crown Station Apartments when the tree fell, damaging a neighbor's car and Grigsby's.
"It's pretty much totaled. I think the (Kelley) Blue Book (value) on it is $2,900, and it's $3,100 worth of damage," she said.
Grigsby said it's been hard to get to work and run errands. The apartment complex referred her to Traveler's Insurance, Grigsby said, but the agent told her she was on vacation.
Grigsby grew frustrated.
"I've had meltdowns seeing the damage on my vehicle. ... It's like just watching my car fall apart," she said.
Grigsby turned to the "Houston, I Have A Problem" hot line for results.
After we called and emailed the apartment complex and Traveler's, the insurance company responded the next day. Its statement said, in part:
"Once we were notified of the claim, we immediately contacted Ms. Grigsby and began working with her to resolve it. We have since sent an appraiser, identified the damage and are now in the process of issuing a payment for the full value of the car. We look forward to quickly bringing this to resolution."
The neighbor whose car was damage should also get a check sometime this week.
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