BLUE ASH, Ohio — Spectrum cable has laid off 135 employees at its Blue Ash call center, saying its local services have improved so much that fewer customers are calling for help.
The cuts bring the company's total employment to 549 at its offices on Reed Hartman Highway. The company said 124 of the layoffs involved "customer facing" employees.
"We’re making this change because our investments in network reliability and quality, along with our simplified packaging and pricing, have led to reduced customer call volume," spokesman Mike Hogan said. "We know this is a difficult time for our employees in Blue Ash affected by this decision. We are working directly with them to provide comprehensive severance benefits, including salary continuation, health insurance and outplacement services."
It's the third call center cutback since October in the Tri-State. Synnex Corp. eliminated 258 jobs at an Erlanger, Kentucky call center after it completed the purchase of Cincinnati-based Convergys Corp. And in Fairborn Ohio near Dayton, Teleperformance announced the elimination of 334 jobs last month.