Prime mystery: Family keeps receiving Amazon packages they never ordered

Posted at 5:04 PM, Oct 04, 2017
and last updated 2017-10-04 19:44:29-04

COVINGTON, Ky. -- Police sometimes warn people about thieves stealing packages from front steps, but one Covington family has the opposite problem: they keep receiving packages they never ordered.

Lisa Kidney said it started last month. Packages from Amazon were arriving at her mother-in-law's house, but they hadn't ordered anything. 

The packages kept coming, about twice a week since then, according to Kidney.

"They're just so random," she said. "We can't use this stuff. It would be nice to see these people who have ordered this stuff and paid for it, to have it back."

Different packages contained a fabric steamer, a charger, a bracelet, earbud headphones and 1,000 boutonniere pins. Kidney said she looked up the items online and found most of them were worth less than $10.

Kidney's husband has tried calling Amazon four times and closed an account he had with the company, but the packages kept coming, she said. They've checked their finances and they don't believe they're being charged for the items.

"Is it somebody we might know? The first package came from Texas. Somebody there ordered it," she said. "The second package came from the East Coast. It's all different random people ordering coming from the same distribution center."

Kidney said Amazon representatives have asked them to send items back, but they didn't want to pay for the shipping. More recently, the company told them to just keep the items. 

"They're trying to tell us to send them back," she said. "Why should we have to pay for the shipping and handling for something we didn't order and don't want?"

An Amazon representative didn't immediately respond to a request for comment about the mystery.

"It must be a glitch in their system," Kidney said. 

It's nice receiving surprises in the mail, but Kidney said she hopes the company gets the issue sorted out. 

"It could probably happen to anybody," she said. "We have pins here that probably belong to a business, a pretty bracelet that a little girl is probably missing for her birthday."