CINCINNATI — Cincinnati Mayor John Cranley winced as he listened to a reporter read aloud the mostly negative reviews from guests who had recently stayed at Downtown’s largest hotel – the Millennium Cincinnati.
“Horrible, absolutely gross,” one guest wrote in a review posted on Trip Advisor’s online forum.
“Smelly, dirty and pricey,” another wrote.
“Worst downtown hotel ever,” wrote a third guest.
For many years Cranley has tried to persuade Millennium owners to either renovate the hotel connected to the Duke Energy Convention Center, or sell it.
Now Cranley and Hamilton County leaders are running out of patience.
“I want to officially tell people not to stay there because they will have a bad experience in Cincinnati,” Cranley said. “That’s just a terrible place to stay.”
Cranley spoke with Hamilton County Prosecutor Joe Deters last Thursday and again on Tuesday to discuss filing a public nuisance lawsuit against the owners of the 872-room hotel on West Fifth Street. The hotel is part of the London-based Millennium & Copthorne Hotels chain. The majority investor in the chain is Singapore-based City Developments Limited.
Deters told WCPO on Tuesday that he has instructed his civil division to begin working on the nuisance lawsuit, "immediately."
“I don’t stay there, but I’ve heard that it’s really bad,” Deters said. “That location is great. But the property itself is in such disrepair and has been such a problem.”
A public nuisance action could temporary shut down the property. A judge would then decide whether the hotel stays closed until repairs are made.
This would be the second public nuisance complaint filed by the city recently against the owners of a Downtown hotel. On March 11, the city filed suit against the owners of the Terrace Plaza Hotel, describing it as a “menace to the public health, welfare and safety.”
In a statement to WCPO, a Millennium spokeswoman wrote, “We take pride in our staff and quality of service we provide, and have had no specific ‘nuisance’ complaints from guests, employees or immediate neighbors of the Millennium Hotel Cincinnati that would merit such an action. However, we are aware of the general challenges faced by the convention center and we will listen to the views of the city, county and other stakeholders as we review our options in respect of the property.”
City and county leaders are also encouraging a developer to build a new marquee hotel on land owned by the Port just south of the convention center.
If that happens, Cranley said he would tear down the city-owned skywalk connecting the Millennium to the convention center and rebuild the enclosed walkway at a new hotel.
“We are also simultaneously pursuing alternative hotel locations that would be for convention-sized hotels to try and put them (Millennium) out of business,” Cranley said. “The Port, I think, is very serious about it.”
The Port and Cincinnati Center City Development Corp. (3CDC), which Cranley said is also involved in the proposed hotel project, both declined to comment.
Hamilton County Commission President Denise Driehaus shares Cranley’s frustration.
“The Millennium is a huge problem for the county and the city,” Driehaus said. “We can no longer have a hotel that isn’t servicing the needs of conventioneers who are coming to town.”
Driehaus and Cranley recently joined the Cincinnati USA Convention & Visitors Bureau’s board of directors so they could take a more active role in forcing change.
“We’re going to ratchet up the conversation about the Millennium,” Driehaus said.
Julie Calvert, president and CEO of the convention and visitors bureau declined an interview but said in a written statement: “We are fully focused on building a new headquarters hotel … We have our full attention squarely focused on the prospect of a new, best-in-class contemporary property to anchor our convention product.”
A long history
Frustration with the Millennium is now at a peak after a decade of broken promises and collapsed deals, city and county leaders said.
“We had several face-to-face meetings … we got pretty far down the road and the owner of the hotel would pull back,” Driehaus said about efforts to sell the property.
Because Cincinnati doesn’t offer a new, modern hotel adjacent to its convention center, it has lost out on plenty of meeting business that went to other cities.
“It definitely has a negative impact because it’s right there at the convention center, it is the most convenient hotel,” said David Sangree, president of Cleveland-based Hotel & Leisure Advisors. “Cleveland and Columbus both built brand new hotels attached to their convention centers.”
The tourism and convention industry contributes $5 billion to the regional economy, said county administrator Jeff Aluotto, who points out that 30 percent of the county’s occupancy tax revenue comes from guests at the five largest Downtown hotels, including the Millennium.
“If we have an 800-bed hotel that is functioning at a level of half that, or less than half that,” that’s an issue, “ Aluotto said. “You’re deteriorating our ability to attract conventions.”
One of Cranley’s greatest fears is that Cincinnati ends up like St. Louis.
The Millennium St. Louis, once an iconic part of the city’s skyline, is now vacant. The 28-story cylindrical hotel had a spinning glass-walled restaurant where diners enjoyed views of the Gateway Arch.
The hotel chain closed the hotel more than five years ago, and now it sits vacant with a security fence around it.
“Fortunately, we have had a number of other properties build in the marketplace that has added to our supply, giving us a better product than when the Millennium was open,” according to written statement from Explore St. Louis spokesman Tony Paraino, who declined to comment further.
The Millennium chain has refurbished several of its hotels in the United States over the past few years, including One UN New York. It broke ground on a new hotel in Sunnyvale, California in October.
The company’s website did not mention renovation plans for the Millennium Cincinnati, nor did Chairman Kwek Leng Beng mention the Queen City hotel in a recent press release on the company’s fourth quarter 2018 results.
“I have not spoken to the owners of the Millennium but you assume they have a certain amount of capital to invest in their hotels … and they must have decided the Cincinnati market is low on their list of investing,” Sangree said, “Which is too bad for Cincinnati.”