Evelyn Sten had a $12 Kohl's rebate, loaded onto a Visa debit card the store provided her.
But, she says, "when I tried to spend it, it wouldn't go through. When I tried to access the information on the back of the card, I found out the card had been totally spent."
At first, she thought the store had deducted part of the $12 rebate each month, as some prepaid debit cards do. But Kohl's says it does not.
It appears someone got into the account, and used her reward before she did.
Reports of Kohl's Cash theft
News stories from across the country report vanishing Kohl's rewards, and a New Jersey couple was arrested and plead guilty in 2015 of stealing $600,000 in Kohl's Cash from other shoppers' accounts. Yes, 600 thousand dollars.
The website Krebs on Security says hackers have found creative back doors to order products for people and pocket their Kohl's Cash, then spend it immediately.
So how can you protect your Kohl's rebates?
Don't wait, use them in a week or two.
Kohl's Cash has a very short shelf life.
If any rewards are missing, call customer service.
We're happy to report Kohl's quickly replaced Evelyn Sten's rebate. Now she no longer waits to use her rewards. That's good advice, so you don't waste your money.
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