9 On Your Side viewers first started reporting power outages in areas such as Mount Lookout, Columbia-Tusculum, Hyde Park and O'Bryonville around 3:15 p.m. At one point, nearly 3,600 customers were listed without power on the Duke Energy website.
Officials with the energy company originally said power was expected to be restored around 6 p.m. However, more than 3,499 customers were still without power around 6:48 p.m.
The Duke Energy spokesperson told 9 On Your Side that the outages were likely related to issues at an underground substation. Those issues also led to multiple street light outages in the area, according to the energy company's representative.
Most street light outages occurred in areas located near Kellogg and Stanley avenues.