Barnes & Noble (BKS) Nook Color cables break, hard to replace

Don't Waste Your Money

E-readers are popular, and e-readers that also act as color tablets are especially popular these days.

But a growing number of people are complaining about a problem with one of the best selling color readers, from Barnes & Noble.

Was happy until...

Deb Stevenson, an avid book reader, was very happy with her Nook Color e-reader until the day her charging cable broke.

"I was plugging the nook into my desktop, and it was not recognizing my Nook," the Cincinnati woman said.

But that was just the beginning of her problems."I then went to Barnes & Noble, and they checked it and determined that yes, it was the proprietary cable."

But her local store was all sold out of the cable, which is unique to the Nook Color.

"They said they had none in stock, could not order them," she said.  All her other stores nearby were also sold out.

Barnes & Noble's website was also sold out, the site showing "not currently available" on April 9 - 11, 2013, when we checked several times.

Other cables? Not so much

Stevenson found generic Nook Color cables for sale on Amazon, but those she found had poor reviews, saying they didn't fix the problem.
Why? At Barnes & Noble's online forums, Stevenson learned generic cables do not work properly with the Nook Color. The special Nook Color cable has an extra-long micro-USB connector, tech blogs say, to make it charge faster.  Generics do not have that.

"I'm reading that people are disgusted, that they have this cable, and so many of these cables have gone bad and everyone's wondering where do I go, what do I do."

We contacted Barnes & Noble, which said it is trying to make more replacement cables available soon, and said the cables have not been discontinued.

Barnes and Noble told us it will reach out to help Stevenson with her problem.

But Stevenson said she is still not satisfied. "If I go buy a car, in two years parts are still available for my car," she said. "You're telling me in two years, I cant buy a part for what I purchased from you."

Possible solutions?

Barnes & Noble has since replaced the Nook Color with the Nook HD.

The Nook HD has a different connector, that appears less prone to breaking, according to online reviews, but which is no help thousands of Nook Color owners.

Other owners say the Nook Color will still work with a generic cable, but it charges very slowly, and it may not be able to synch with your computer, which means you may not be able to download library books or other documents on your PC.

It's something to keep in mind if you are considering buying the older Nook Color.  You may want to buy an extra cord for it, if you can find one, so you don't waste your money.     


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