COLUMBUS, Ohio — If you pay for something, you want it to work, taste good and/or last for a reasonable period time.
However, as every consumer knows, that doesn't always happen. So, when problems arise people turn to resources like the office of Ohio Attorney General Mike DeWine to report complaints.
"Consumer complaints help us determine which issues are most affecting Ohioans,” DeWine said in a press release. “We handle complaints through our informal dispute resolution process to assist consumers and businesses in reaching a mutual agreement to resolve the issue. We’re here to help.”
In 2013, nearly 26,500 complaints were filed with attorney general's office. On Friday, DeWine's office announced a list of the top ten consumer complaints filed for the year.
The top 10 consumer complaint categories were:
- Motor vehicles
- Collections, credit reporting or financial services
- "Do not call"
- Internet, phone or TV services
- Household goods or property improvement
- Professional services
- Shopping, food or beverages
- Health and beauty
- Sweepstakes or prizes
At the top of the list of consumers complaints was motor vehicles. Consumers reported the most problems with used car sales and obtaining titles, according to DeWine's office.
The attorney general reminds consumers to contact his office if a car dealership fails to provide a title within 30 days of the sale.
There were 578 complaints involving identity theft, which DeWine called a "fast-growing complaint category."
In an effort to counteract that problem, DeWine launched an Identity Theft Unit (ITU) in September 2012. The unit was in its first full of year of operation in 2013.
The ITU helps identity theft victims and rectify the effects of identity theft, such as fraudulently opened accounts or purchases made on existing accounts, according to DeWine.
Consumers who believe they have been treated unfairly should contact the Ohio attorney general’s office at 800-282-0515 or www.OhioAttorneyGeneral.gov .