CINCINNATI -- Cincinnati Bell reported late Sunday night that most problems with its CBT Fioptics TV network have been fixed.
As of 11:30 p.m., 95 percent of the outages were restored, according to a post on the company's Facebook page. The company did not provide an estimate as to how many people were affected.
Company spokesperson Angela Ginty told 9 On Your Side that the problem stemmed from a program guide that failed to connect to the set-top boxes.
Ginty offered instructions for customers who have a partial restoration of service, meaning they have at least one TV connection working properly but others are not. She advised those customers to power off their cable box by unplugging the set-top box from the wall, waiting for three minutes and then plugging it back in.
She says customers will be "compensated for the outage" but didn't specify what that means.
Cincinnati Bell says it first started receiving complaints of "sporadic outages" early Sunday morning. However, some customers who sent WCPO emails indicated they started to experience service issues and seeing error messages on their cable boxes late Saturday night.
The bulk of the complaints to WCPO were received around 4 p.m. Sunday.
While some customers complained via Twitter about problems with their phone service and Internet connection, Ginty said earlier Sunday that she'd only heard about problems with video.
In addition to service issues, some Cincinnati Bell customers complained about being unable to contact customer service. Cincinnati Bell says they've experienced heavy call volumes that have overwhelmed their operators.
After receiving hundreds of messages by way of their social accounts, Cincinnati Bell CEO Ted Torbeck released a comment on Facebook page at about 8:15 p.m.
"Cincinnati Bell regrets that we are experiencing significant technical difficulties with Fioptics which has disrupted your services. I apologize to our customers for the inconvenience as we work diligently to determine the cause and restore services. We will be updating this site as we get additional information."
The company not indicated when service will be restored to all customers.
Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
A man police say robbed two banks in the Tri-State was arrested and taken to jail early Tuesday morning.
John Matarese has a warning about a strange letter many people are receiving.
Reds lefty had pitched seven shutout innings this spring until Buster Posey and the Giants came up in the third inning Tuesday.
The Norwood community came together Tuesday to make others aware that an alleged killer is still at large, months after two people were shot.
The state of Ohio agreed to pay $2.5 million this week to care for a Colerain Township child born to a prisoner.
Alisha Waters' estranged husband shot her five times, took his own life and left her a quadriplegic. She hopes to get enough support to…
Cincinnati is exempt from paying property taxes on its golf courses, according to a state tax board ruling that, if it stands, will save the…
Middletown police suspect a medical condition or drug overdose might be why a 60-year-old woman was found dead in the passenger seat of a…
An ex-Covington finance director accused of stealing city funds is scheduled to change his not guilty plea Thursday, according to Kenton…
A Warren County judge sentenced a man to eight years in jail Tuesday after he was convicted for his seventh OVI.