Photo Video

Some Verizon 4G phones bumped down to 3G

Don't Waste Your Money

a a a a
Share this story

Verizon Wireless gets top ratings in almost every customer survey, whether it's from Consumer Reports Magazine, JD Power or other publications.

When it comes to coverage and customer service, Verizon usually can't be beat.

But some of its customers are not very happy, after finding their phones are running slower than they should be. Some say they recently purchased 4G LTE iPhones or Galaxy devices, only to find them rarely working on the LTE network. 

They were left to wonder: Who's to blame? Is it a problem with the phone, the cell towers or something else?

Verizon Admits "Downgrading" Some Customers

Verizon's Chief Financial Officer this week said its networks are under pressure from the incredible amount of data 4G LTE phone owners are using. He said 4G users average six times more data use than a 3G user.

As a result, he says, some 4G users are getting bumped down to the older 3G network, especially around  bigger cities like New York, Chicago, and Los Angeles, during the afternoon. But it can happen in other areas too.

He says Verizon is working on upgrades, and is confident the problem should be fixed by New Year's Eve.

As always, don't waste your money.

--------------------------

Don't Waste Your Money is a registered trademark of the EW Scripps Co.

"Like" John Matarese on Facebook

Follow John on Twitter (@DWYM)

Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Print this article

Comments

Hmm... It looks like you’re not a WCPO Insider. or Subscribe now to contribute!

More DWYM
Popular app turned out to be a fake
Popular app turned out to be a fake

John Matarese warns why trusting apps just because they are popular is not a great idea

When it's safe to shred old documents
When it's safe to shred old documents

John Matarese shows what's safe to shred, and which papers you should save forever.

Cobalt, Saturn owners anxious for repair
Cobalt, Saturn owners anxious for repair

John Matarese reports on the wait for ignition switch repairs

Could thieves have stolen your tax refund?
Could thieves have stolen your tax refund?

If you're working on your income taxes, we've got a warning for you.

Check your Amazon account for e-book refunds
Check your Amazon account for e-book refunds

John Matarese shows why you may find a small refund in your Amazon account

Angie's List: Doing your home warranty homework
Angie's List: Doing your home warranty homework

Don't sign up for a home warranty until you do your homework.

Secrets to avoid the soaring price of beef
Secrets to avoid the soaring price of beef

John Matarese has ways of avoiding soaring steak prices

Amazon hikes Prime membership to $99 per year
Amazon hikes Prime membership to $99 per year

Amazon is betting that shoppers will pay $20 more for its popular Prime two-day free shipping and video streaming service of movies and TV shows.

New app stirs up trouble in U.S. high schools
New app stirs up trouble in U.S. high schools

Just when parents think they have the online activities of their children figured out, a new app is released that changes the game.

Cars that can last 200,000 miles
Cars that can last 200,000 miles

John Matarese reports on cars that run for years and years.