Michael and Nova Smith
Hide Caption

Couple calls 911 after they don't get their hash brown order at McDonald's

a a a a
Share this story

MESA, Ariz. - An Arizona couple has been charged with assault and disorderly conduct after arguing with McDonald's employees and throwing food at them.

The husband and wife claim their breakfast order was missing hash browns so they called 911. They said they had no other choice because managers were not helping them.

The couple, an employee, and a customer all called 911 during the incident. Listen to the 911 calls in the video player below or by clicking here

Michael and Nova Smith say they ordered a No. 2 and a No. 4 from a McDonald's in Mesa, Ariz.

They say the meals should have come with hash browns, and when they realized they didn't get the items, Nova went inside to confront managers.

“It’s a meal,” said Nova. “Just like you should get fries with your hamburger, we should have got our hash browns with our breakfast sandwiches.”

She says they refused to give her hash browns or her money back, and that's when she threw her food in their direction.

"And that was out of frustration which I probably shouldn't have done, but I did. Fighting over $2 of hash browns is ridiculous. It is ridiculous to have to fight that hard just to get customer service," said Nova.

Michael says when managers wouldn’t hand back the food or give them a refund, he called 911, then walked behind the counter to confront the manager.

“I just was barely able to hold myself back,” said Michael. “And if not for the 911 call operator calling me back, I probably would have went berserk on him.”

Three people, including an employee, a customer and Michael, all called 911.

WCPO sister station ABC15 spoke with McDonald's managers who say this is a brand new store which just opened up about a month ago.

They admit their employees made a mistake, but say they were trying to fix the situation when a bag of food was thrown in their direction.

They say an employee was hit in the arm which is why the couple is being charged with assault.

Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Print this article

Comments

Hmm... It looks like you’re not a WCPO Insider. or Subscribe now to contribute!

More Say What? News
Educator: 'Game of Thrones' pic got me suspended
Educator: 'Game of Thrones' pic got me suspended

A New Jersey professor claims he was suspended over an online photo containing a quote from "Game of Thrones" that he says a school…

Ohio woman finds bird leg in Dole spinach bag
Ohio woman finds bird leg in Dole spinach bag

An Ohio woman, who eats a salad nearly every day and makes spinach smoothies, has lost her appetite for her favorite vegetable after making a…

Nutty finale for 'Scandal,' TV's craziest show
Nutty finale for 'Scandal,' TV's craziest show

"Scandal" is arguably the nuttiest show on the air. But there's a method to its madness, demonstrated every week with OMG intensity.

Facebook to launch new location-sharing feature
Facebook to launch new location-sharing feature

Facebook users in the U.S. will soon be able to see which of their friends are in close proximity using a new feature the company is…

'Hefty Lefty' weighs in on NCAA ruling on food
'Hefty Lefty' weighs in on NCAA ruling on food

The former NFL and University of Kentucky quarterback playfully referred to as "Hefty Lefty" is having a little fun on social media…

Male cop dresses as Amish woman to stop flasher
Male cop dresses as Amish woman to stop flasher

A western Pennsylvania police officer says he spent much of December and January dressed as an Amish woman in hopes of scaring off a man…

VIDEO: Flight attendant's funny safety speech
VIDEO: Flight attendant's funny safety speech

We've all been there. You finally get settled into your airline seat, anxious to reach your destination. But before you can go anywhere…

US Airways tweets graphic nude photo, apologizes
US Airways tweets graphic nude photo, apologizes

US Airways posted a message on Twitter that contained a graphic image in response to a passenger Monday afternoon.

IU student worst 'Wheel of Fortune' contestant?
IU student worst 'Wheel of Fortune' contestant?

An Indiana University student's appearance on syndicated TV game show "Wheel of Fortune" got a lot of attention over the…

KFC enters prom market with chicken corsage deal
KFC enters prom market with chicken corsage deal

KFC is using a "special recipe" to promote young love and quell a few cravings.