Frequently asked questions

 

What is WCPO Insider?
 
WCPO Insider is a subscription-based service that connects members with expanded local coverage and exclusive Cincinnati-centered content. WCPO Insiders enjoy content that is tailored to their interests and full access to all articles found on WCPO.com and the WCPO app. Members can also leave comments and participate in site features and discussions on WCPO.com.
 
Visit WCPO.com/subscribe to see our current subscription offering or sign up now to activate a WCPO Insider account.
 
If I don’t have a WCPO Insider membership, what can I access on WCPO.com?
 
WCPO is committed to keeping general coverage and urgent information free on WCPO.com and our mobile apps. Here is a list of all the content you can access on WCPO.com without a WCPO Insider subscription. 
 
Breaking news, urgent news and information that pertains to the community or public safety
Weather
Traffic
“Don’t Waste Your Money” stories
Investigations by the 9 On Your Side I-Team
All video from our newscasts
Photo galleries
Access to all of our news apps
Headlines where you don’t see the “9” icon
 
How do I change my WCPO Insider username?
 
To change your WCPO Insider username or e-mail address, please call 855-831-6335.
 
How do I log in to WCPO Insider from the WCPO app?
 
To log in to WCPO Insider from the WCPO app, enter your WCPO Insider username at the login screen. Make sure you do NOT enter your e-mail address.
 
Why am I seeing advertisements on the WCPO mobile app after buying a subscription?
 
Ads are an important part of our product offering and help support WCPO.com. Many readers count on WCPO to provide access to community advertising in addition to news and other information.
 
Do I need a WCPO Insider subscription to make a comment on a news story?
 
Yes. We encourage our readers to engage in meaningful and constructive discussions with WCPO and their neighbors on site stories and features. WCPO Insider community members are able to comment on stories as part of the all-access experience that is reserved for our subscribers.
 
How do I get full access as a WCPO Insider on my smartphone or tablet?
 
Once you've activated your WCPO Insider account on WCPO.com, simply use the same username and password to access WCPO on all digital platforms. 
 
Can I get access to WCPO Insider content on my Kindle Fire or other e-reader?
 
Yes. The WCPO app is available for iPad, Kindle Fire, iPhone, and Android devices. WCPO is also fully optimized for mobile devices and is accessible from any device with a web browser. 
 
What is the WCPO Insider cancellation policy?
 
To cancel your WCPO Insider subscription, please contact customer care at 855-831-6335. Please note that all WCPO Insider annual subscriptions and those obtained through a WCPO Insider promotion are non-refundable.
 
Can I share a story from WCPO.com on Facebook, Twitter or another social media site?
 
Yes, and we encourage you to do so! Remember that WCPO Insider exclusive stories may not be accessible to all readers, but that a subscription can be initiated just a few easy steps.
 
Can I use my WCPO Insider subscription at work or school and home?
 
Yes. Your WCPO Insider subscription username and password will allow you to login to WCPO.com and WCPO apps from all your digital devices. You may use any combination of computers, smartphones, or tablets to access the same account.
 
There are three people in my family. Can we all share one WCPO Insider membership account?
 
Yes. Up to three additional family members living in the same household may all share a WCPO Insider account. Keep in mind that everyone who has access to a shared account also has equal access to all account and billing information and a shared ability to comment on site features and discussions.
 
Can I share my WCPO Insider member information with my friends?
 
No. Sharing account information outside of family members will compromise your account security, including your billing information. Member comments on site features and discussions are also tied to your account, so it is important to manage your username and password carefully. For more information, please review our Terms of Service.
 
How do I change my email address, password, credit card, address or other WCPO Insider account information?
 
To change your WCPO membership account information, please call 855-831-6335.
 
I still need help. Who can I talk to?
 
Our customer service representatives are always happy to assist you. Please call 855-831-6335 Monday through Friday; 7:00 a.m. to 9:00 p.m. EST.
 

 

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