Dispatcher who took 911 call from missing Cleveland woman Amanda Berry under review
Jen Steer, newsnet5.com
9:13 PM, May 7, 2013
4:03 AM, May 8, 2013
CLEVELAND, Ohio - Cleveland officials are reviewing the actions of the 911 dispatcher who took Amanda Berry's call.
Berry, who disappeared in 2003 at the age of 16, broke free from a Seymour Avenue house on Monday and called police. She told dispatchers she had been kidnapped and missing for 10 years.
"I'm here. I'm free now," Berry said in the 911 call. "I'm Amanda Berry. I've been on the news for the last 10 years."
The call-taker asked the name of Berry's captor, as well as his age and ethnicity. But multiple times the dispatcher's response was "Talk to the police when they get there."
Cleveland Department of Public Safety Director Martin Flask said police were dispatched and on scene in the west side neighborhood in less than two minutes.
"While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on scene," Flask said in a statement on Tuesday.
Flask said they will investigate the call and correction action will be taken, if necessary.