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UPS drivers back in action after delayed delivery backlash

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CINCINNATI -- Christmas wasn't so merry for people around the country who expected the delivery of presents for the holiday, and they blamed UPS and FedEx for their disappointment.

Late deliveries affected people around the United States and in the Tri-State, too.

RELATED: Ice cream among past-due Christmas presents

WCPO reporter Bryce Anslinger went to the United Parcel Service distribution center in Cincinnati's West End, where he learned more about the hold up. Trucks were coming and going during the day, but stayed parked on Christmas. People felt the company's delivery promises were not kept.

UPS said it's delivered more than 132 million packages within the past week, but that's not enough for local mother Vickie Madsen, who learned her daughter did not receive her Christmas gift on time, despite a guarantee from UPS. Madsen expected the gift to reach her daughter by Dec. 23.

"I had picked out Harry Potter stuff for my youngest," Madsen said. "She's really into that. I was really excited, and I couldn't wait to see her face and it didn't happen, so I was disappointed."

Her daughter, Robyn Madsen shared in her mother's letdown.

"I almost started crying myself, because I know my mom tries really hard to show us that she loves and we know she does," Robyn said. "And it made me feel good to know that she cares that much."

UPS blames late arrivals on an unprecedented surge in online sales and bad weather across the country.

It released a statement, in part: "The volume of air packages in our system exceeded the capacity of our network, immediately preceding Christmas, so some shipments were delayed."

Customers went to social media to express frustration, posting comments like "Busy in December, who would have thought it? #bunchofclowns."

According to UPS, the remaining packages would be delivered Thursday.

Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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