CINCINNATI -- A Cincinnati-based discount drug service was charged with illegally removing money from the bank accounts of its customers, according to a lawsuit filed Friday.
Ohio Attorney General Mike DeWine filed the lawsuit, accusing Queen City Script Care of failing to provide refunds and taking an unfair advantage of several customers, including the elderly and low-income.
“This business offered to help consumers obtain discounted prescription medication, but instead it took advantage of them,” DeWine said in a release. “Some consumers had to close their bank accounts because the unauthorized debits would not stop.”
Queen City Script Care's main office is located at 10901 Reed Hartman Highway in Blue Ash.
DeWine said the business charges $30 to $41 per month to help individuals get free or discounted prescriptions through patient assistance programs, which are run by pharmaceutical companies to help those who cannot afford medication.
According to the lawsuit, Queen City Script Care promised full refunds for costumers who were unable to receive medication through a patient assistant program, but many never received any medication and never got a full refund.
DeWine said the business often debited the bank accounts of customers multiple times per month or continued to make withdrawals after they canceled their contracts.
The Ohio Attorney General’s Office currently has 20 unresolved complaints against the business with losses totaling about $7,141 -- but others may have been affected, DeWine said.
Queen City Script Care’s owners Thomas Fenske and Theresa Fenske have been charged with multiple violations of Ohio’s Consumer Sales Practices Act.
DeWine said he is seeking restitution for the funds taken, injunctive relief, civil penalties and other costs.
Those who believe they were a victim in this case are asked to contact the Ohio Attorney General’s Office at www.OhioAttorneyGeneral.gov or 800-282-0515.