Photo by WXYZ
Hide Caption

New study ranks top restaurants based on how they treat customers

Resarch firm dunnhumby release first CCI

a a a a
Share this story

CINCINNATI - Market research firm dunnhumby has released its first-ever ranking of retailers based on how well they're responding to the needs and wants of their customers.

This first Customer Centricity Index focuses on the restaurant industry. The company did a national online survey over a nine-month period to do the analysis, which includes more than 100 restaurants and responses from more than 8,800 people. Local chains didn't make the cut because restaurants had to have more than 100 responses to be included, a dunnhumby spokeswoman said.

 

The top 9:

1.   Outback Steakhouse

2.   Panera Bread

3.   Texas Roadhouse

4.   Olive Garden

5.   Chili's

6.   Red Lobster

7.   Chick-Fil-A

8.   In ‘N' Out Burgers

9.   Cracker Barrel

Researchers for dunnhumby found the highest rated restaurants also had the best sales growth over a two-year period.

The full dunnhumby CCI Food Service Report can be viewed here:

 

 

Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Print this article

Comments

Hmm... It looks like you’re not a WCPO Insider. or Subscribe now to contribute!

Market Summary
The Dow Jones Industrial Average SM is proprietary to and is calculated, distributed and marketed by Dow Jones Indexes, a licensed trademark of CME Group Index Services LLC and have been licensed for use. "Dow Jones(r)", "Dow Jones Indexes" and "Dow Jones Industrial Average SM" are service marks of Dow Jones Trademark Holdings, LLC. "CME" is a trademark of Chicago Mercantile Exchange Inc. All content of the Dow Jones Industrial Average (c) CME Group Index Services LLC 2010.