Is Travelocity's low-price guarantee for real?

Don't Waste Your Money

Many places offer a low-price guarantee -- and one of the biggest these days is the popular travel website Travelocity.

It claims it will match any lower price you find. But there's a catch.

Found a Great Fare

Eddie Johnson recently booked a flight to Las Vegas through Travelocity.

But he says two days later, he got an email from Travelocity about a Delta fare sale.

So he checked it out, and discovered his Delta flight had gone down in price.

"I found out that the exact flight, the exact times, had fallen $104 within that 72-hour timeframe,” Johnson said.

Johnson them emailed Travelocity, asking for a price adjust under its low-price guarantee.

He assumed there would be no problem.

But he assumed wrong.

"The window of that guarantee for flights through Travelocity is within 24 hours of booking," he said.

That's right: Travelocity’s main page says you can get a price adjustment if you contact them in a timely manner.

But in the fine print, it explains “timely manner” means just 24 hours.

"I went out and Googled "timely manner" to at least see if there was some rule of thumb,” Johnson said. “It varies from 24 hours to 30 to 60 days."

We contacted Travelocity, though the company said its guarantees are clearly spelled out.

You have several weeks with a hotel room.

But with a flight, its low fare guarantee is just 24 hours.

"The devil is obviously in the details in the fine print," Johnson said.

Johnson said next time he books a flight, he'll read the details more carefully – or book through the airline directly.

The Bottom Line

Travelocity finally agreed to give Johnson a $25 voucher toward any travel package he purchases in the future.

Our advice: Read the fine print of any price match or low-price guarantees –whether it’s for travel or at the store.

That way, you don't waste your money.

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