Creative Commons
Hide Caption

Is T-Mobile's contract swap incentive worth it?

Don't Waste Your Money

a a a a
Share this story

If you're a Sprint, Verizon or AT&T customer, T-Mobile is trying to entice you to break your contract and jump ship.

But is it worth it?

As an incentive, T-Mobile is offering to pay the penalty fee -- up to $350 -- for every line you switch. But Consumer Reports experts say this offer is not as easy as it seems.

"When the early termination fee appears on your bill, you have to turn it in to T-Mobile for reimbursement,” said Mike Gikas of Consumer Reports. “So you actually have to pay that money up front."

Gikas said there’s also another step: You have to turn in your old phone.

"You do have to buy a new phone for every line you switch, so that's an expense,” he said. “And if your credit rating is less than stellar, you'll have to pay more up front for each phone." 

But T-Mobile will ease the pain with a credit for the phone you turn in, up to $300.

How much will they pay for your old phone?

T-Mobile will pay you about $100 for an iPhone 4S and about $160 for a Samsung Galaxy.

"What T-Mobile actually pays will depend on the phone and the condition it's in when you turn it in,"Gikas said.

Finally, when choosing your plan, T-Mobile promises "all plans come with unlimited talk, text and Web."

But watch out: With the lower-cost plans, you only get so much data before the speed slows down. 

Still, there could be a reason to switch.

"We've crunched the numbers, and in most cases, T-Mobile's rates were cheaper than those from AT&T, Sprint and Verizon,” Gikas said.

And if you're wondering how satisfied T-Mobile customers are, the latest survey of Consumer Reports' subscribers found it was one of the better major providers in many cities.

If you're planning to turn in an old phone, Consumer Reports experts say you should wipe it clean of personal data with a factory data reset. You can find step-by-step instructions on that here.

Copyright 2014 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Print this article

Comments

Hmm... It looks like you’re not a WCPO Insider. or Subscribe now to contribute!

More DWYM
Need MRI or CT scan? How to save hundreds
Need MRI or CT scan? How to save hundreds

John Matarese shows a great alternative to expensive hospital scans

How to get rid of old electronics for cash
How to get rid of old electronics for cash

Do you have an old computer or an ancient cellphone sitting around your house? With Earth Day upon us, it’s the perfect time to do away…

Popular app turned out to be a fake
Popular app turned out to be a fake

John Matarese warns why trusting apps just because they are popular is not a great idea

App of the Week
App of the Week

Check out John Matarese's latest money saving smartphone apps.

Consumer Reports pulls recommendation of 3 SUV's
Consumer Reports pulls recommendation of 3 SUV's

John Matarese has details on an unusual pulling of car recommendations

Magazines now ask you to renew constantly
Magazines now ask you to renew constantly

John Matarese has a caution for magazine subscribers

iPhone 6 plans leaked: Bigger, thinner
iPhone 6 plans leaked: Bigger, thinner

John Matarese has a preview of Apple's upcoming new iPhone.

Cobalt, Saturn owners anxious for repair
Cobalt, Saturn owners anxious for repair

John Matarese reports on the wait for ignition switch repairs

You Win Wednesday freebies
You Win Wednesday freebies

John Matarese shares the latest freebies. Click here for App of the Week

Home improvement blunders you should avoid
Home improvement blunders you should avoid

This time of year, homeowners are eager to spring into action and get started on home improvement projects. But in order to increase your…