Did you hear the recent report about Delta Airlines overcharging some of its own frequent fliers?
While it's a bit of a black eye for Delta, it's also a lesson for everyone who every travels by air, not just Delta customers.
Airline Website: Usually Low Fare
When you're booking a flight, airlines have conditioned us to believe you are always getting the lowest current fare when you book directly on their website. In Delta's case that means Delta.com.
"Most of the time I just go to Delta's website because we have American Express and we use it to get SkyMiles for Delta," said Diana Kraus of Fairfield, Ohio.
Several Delta frequent fliers we spoke with at the Greater Cincinnati Northern Kentucky International Airport told me they rarely check other sites.
"I exclusively go to Delta's website, just because its so much more convenient, and as a frequent traveler, you want the mileage," said Jeremy Rickarts of Pleasant Ridge. "I trust they are giving the best fare."
But Delta now admits publicly that during a 19-day period this spring, some of its SkyMiles members were paying higher fares. In some cases, news reports say, they paid several hundred dollars more than travelers who searched Delta.com without using a SkyMiles number.