File photo of a workplace (Photo by William Thomas Cain/Getty Images)
Hide Caption

Customer service call meltdown goes viral

a a a a
Share this story

It has happened to all of us: You call your credit card, phone or cable company trying to get help with a problem, and you get nowhere.

The first customer service rep you reach can't help you, so they try to send you to a "supervisor." The supervisor isn't there, or the call gets lost, and you have to start again.

Or they put you on hold while they "look up your account," and 20 minutes later you are still on hold. Your call is lost while they go to lunch, get a smoke, or simply forget about you.

As tempting as it is to scream your lungs out at the next person you reach, that is usually not the best way to get help.

In fact, people who scream at customer service reps often get blacklisted by a company.  People who threaten violence often end up under arrest for terroristic threatening.

One Man's Outburst Goes Viral

YouTube and social media sites are exploding with a taped five-minute tirade from a customer of a home security company who blew up in frustration.

Gawker has a full report on the call and you can listen to the call below or on YouTube at http://www.youtube.com/watch?v=qauOnuy0X4o. (The video does contain strong language)

At first, you sympathize with him. A bit later, you laugh. But further in, most of us are appalled at some of the threats he makes, even if you can understand how angry he is.

The whole thing is a lesson in how NOT to deal with a customer service rep, who is probably making $9 an hour, forced to sit in a tiny cubicle listening to complaints for 8 hours a day.

Remember: They are people too, and as always, don't waste your money.

________________________

Don't Waste Your Money is a registered trademark of the EW Scripps Co.

"Like" John Matarese on Facebook

Follow John on Twitter (@DWYM)

 

 

Copyright 2013 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Print this article

Comments

Hmm... It looks like you’re not a WCPO Insider. or Subscribe now to contribute!

More DWYM
Need MRI or CT scan? How to save hundreds
Need MRI or CT scan? How to save hundreds

John Matarese shows a great alternative to expensive hospital scans

Apps that can be dangerous for children
Apps that can be dangerous for children

Is it really a friend or is it a predator? Unless you are actively monitoring your child's smartphone and tablet apps, you are not…

Free Shred Day this Saturday
Free Shred Day this Saturday

John Matarese has details on a  major free shredding event

How to get rid of old electronics for cash
How to get rid of old electronics for cash

Do you have an old computer or an ancient cellphone sitting around your house? With Earth Day upon us, it’s the perfect time to do away…

Popular app turned out to be a fake
Popular app turned out to be a fake

John Matarese warns why trusting apps just because they are popular is not a great idea

Swifty gas station closings mean end of an era
Swifty gas station closings mean end of an era

John Matarese reports on the end of full-service gasoline.

App of the Week
App of the Week

Check out John Matarese's latest money saving smartphone apps.

The olive oil you buy may be a ripoff
The olive oil you buy may be a ripoff

John Matarese has a caution about some supermarket olive oil

Magazines now ask you to renew constantly
Magazines now ask you to renew constantly

John Matarese has a caution for magazine subscribers

Best places to find free public Wi-Fi
Best places to find free public Wi-Fi

John Matarese lists the best places for finding free public Wi-Fi and a caution before you use the service.