Better Business Bureau warning Netflix customers of new phishing scam

Don't Waste Your Money

A dangerous new phishing scam is targeting the sensitive information of millions of Netflix users.

According to the Better Business Bureau (BBB), the scam comes in the form of a pop-up box when users log into their streaming accounts.

The pop-up tells you: "IMPORTANT NOTICE: We have detected unusual activity on this account. To protect your account from unauthorized use, we have temporarily suspended this username."

The message then directs you to dial a phone number and contact “Member Services” in order to regain access.

According to the BBB , the number is not connected to Netflix and traces to a foreign country.

Those who call the number are then connected to a fake “Netflix support staffer.” This “staffer” then tells you a hacker has infiltrated your computer.

The scammer will then connect you with a “Microsoft Certified Technician” to assist you with your hacking problem. As all this is going on, the scammers have downloaded any files of interest from your computer, sent you a bill for their services and even asked you to take a photo of your ID and credit card for “proof,” the BBB reports .  

Experts say if at any point during the call you refuse to provide the “support member” with the information they ask for, the call will end and the scammers may steal sensitive documents on your computer.

“Although seeing it all in writing may raise numerous red flags, people are more likely to fall for this scam when it actually happens to them,” the BBB wrote on its website. “Many people are willing to trust anyone who claims to be a computer support specialist or professional, without asking any questions.”

If you see this pop-up message, the BBB recommends you change your Netflix username and password immediately. If you use that same password for other websites, make sure to change those as well.

Fore more information, go to the BBB’s website.

_________________________________________

Don't Waste Your Money is a registered trademark of the EW Scripps Co.

"Like" John Matarese on Facebook

Follow John on Twitter (@JohnMatarese)

Print this article Back to Top

Comments

or Subscribe now so you can share your opinion! It’s only a penny for a month trial.

Latest Forecast
More DWYM
Best deals, discounts for a Cincy 'Staycation'
Best deals, discounts for a Cincy 'Staycation'

John Matarese shows how to get discount tickets for local vacation attractions.

Why you may be killing your washer & dryer
Why you may be killing your washer & dryer

John Matarese shows the mistakes many of us make

Why don't ice cream sandwiches melt anymore?
Why don't ice cream sandwiches melt anymore?

John Matarese looks into one mom's question about her kids' ice cream.

Netflix movies stink? New way to find the gems
Netflix movies stink? New way to find the gems

John Matarese shows a better way to find good movies on Netflix

Surprise! Delta may carry off your carry-on bag
Surprise! Delta may carry off your carry-on bag

John Matarese reports on an airport surprise for many travelers

Cincinnati Bell Wireless customers want answers
Cincinnati Bell Wireless customers want answers

John Matarese looks into questions surrounding the sale to Verizon.

Sign up: NEW Don't Waste Your Money newsletter
Sign up: NEW Don't Waste Your Money newsletter

John Matarese is back with a new improved newsletter!

Six lawsuits that could mean extra money for you
Six lawsuits that could mean extra money for you

John Matarese shows how you may be able to get money back from some products

9 brands that may disappear in 2015
9 brands that may disappear in 2015

Each year, once popular brands disappear into the abyss due to corporate mergers and acquisitions, as well as weak products and poor management.

App of the Week
App of the Week

Check out John Matarese's latest money saving smartphone apps.