Couple calls 911 after they don't get their hash brown order at McDonald's

MESA, Ariz. - An Arizona couple has been charged with assault and disorderly conduct after arguing with McDonald's employees and throwing food at them.

The husband and wife claim their breakfast order was missing hash browns so they called 911. They said they had no other choice because managers were not helping them.

The couple, an employee, and a customer all called 911 during the incident. Listen to the 911 calls in the video player below or by clicking here

Michael and Nova Smith say they ordered a No. 2 and a No. 4 from a McDonald's in Mesa, Ariz.

They say the meals should have come with hash browns, and when they realized they didn't get the items, Nova went inside to confront managers.

“It’s a meal,” said Nova. “Just like you should get fries with your hamburger, we should have got our hash browns with our breakfast sandwiches.”

She says they refused to give her hash browns or her money back, and that's when she threw her food in their direction.

"And that was out of frustration which I probably shouldn't have done, but I did. Fighting over $2 of hash browns is ridiculous. It is ridiculous to have to fight that hard just to get customer service," said Nova.

Michael says when managers wouldn’t hand back the food or give them a refund, he called 911, then walked behind the counter to confront the manager.

“I just was barely able to hold myself back,” said Michael. “And if not for the 911 call operator calling me back, I probably would have went berserk on him.”

Three people, including an employee, a customer and Michael, all called 911.

WCPO sister station ABC15 spoke with McDonald's managers who say this is a brand new store which just opened up about a month ago.

They admit their employees made a mistake, but say they were trying to fix the situation when a bag of food was thrown in their direction.

They say an employee was hit in the arm which is why the couple is being charged with assault.

Print this article Back to Top

Comments

or Subscribe now so you can share your opinion! It’s only a penny for a month trial.

Latest Forecast
More Say What? News
PD: FB photo of shoplifted dress leads to arrest
PD: FB photo of shoplifted dress leads to arrest

Police said 27-year-old Danielle Saxton, of West Frankfort, shoplifted from a downtown boutique last week. Then, she posted pictures of…

'Planet of Apes' continues its rule at theaters
'Planet of Apes' continues its rule at theaters

The summer box office continued to lack mojo, as the R-rated "Sex Tape" failed to turn on moviegoers over a weekend where…

VIDEO: James Garner's most memorable roles
VIDEO: James Garner's most memorable roles

Legendary actor James Garner died at age 86 Saturday of natural causes. In celebration of his long career, here’s a look back at some…

Do obese women have 'food learning impairment'?
Do obese women have 'food learning impairment'?

Do obese women have a 'food learning impairment'? A new Yale University study suggests it's true.

Movie sparks disturbing online
Movie sparks disturbing online "purges"

Teens post risqué or obscene photos and malicious comments on social media in reaction to a film opening Friday.

TIME-LAPSE VIDEO: Dam raising in just 34 seconds
TIME-LAPSE VIDEO: Dam raising in just 34 seconds

A newly raised dam at the San Vicente Reservoir was dedicated Wednesday.

Nordstrom ads feature models with disabilities
Nordstrom ads feature models with disabilities

It's not easy to find models with disabilities in ads for the fashion and beauty industry.

What happens to your FB account when you die?
What happens to your FB account when you die?

When you die, should your loved ones have access to your Facebook, Gmail and other online accounts?

WATCH: Broo talks World Cup with soccer gurus
WATCH: Broo talks World Cup with soccer gurus

WCPO sports anchor Ken Broo sits down with officials from the local branch of Dutch Lions FC to discuss the World Cup final.

Woman crashes party by driving into Ohio pool
Woman crashes party by driving into Ohio pool

A party was literally crashed when a woman drove her Jeep through a fence at an apartment complex and plunged into a pool at a northeast Ohio…