Changes for Sprint flip phone customers leaves Ohio woman 'heartbroken'

EUCLID, Ohio - More than half of all cellphone customers now have smartphones. However, Sprint customers who do not have smartphones are dealing with some changes.

The company has done away with the online photo albums. That change left an Ohio woman heartbroken, because she lost a decade of pictures that she kept on her flip phone.

Linda, of Euclid, asked that her last name not be used. She said when Sprint took away the online photo storage system, she lost hundreds of photos. She said while the company provided information regarding the change in its paper bills, she does not read through the entire bill and did not see the warning.

Sprint responded to her complaint: "We did a number of communications for customers about the discontinuation of the online picture album, both before the original deadline of April 30 and during the grace period through June 18."

Linda said she would've liked for Sprint to send her a personal letter, explaining the upcoming changes, so that she could've found another online storage system for her photos.

"I'll read over every phone bill with a fine tooth comb from now on," she told us.