Have a question for WCPO? Check our frequently asked questions page first.
Click on the question to read the answer.
1. How do I contact someone at WCPO-TV or WCPO.com?
2. How find a Web site mentioned on 9News?
3. How do I watch video on WCPO.com?
4. How do I send a news tip to 9News?
5. Why do the pages look funny on my browser?
6. What happens when I give you personal information?
7. How do I find WCPO.com on America Online?
8. Why am I seeing old pages on my screen?
9. How do I purchase WCPO-TV videotapes?
10. How do I use WCPO.com?
11. How do I contact the ABC network?
12. How do I add my school or organization to WCPO's school closings?
13. Do you mind if I put WCPO.com video or a WCPO.com story or video on my blog/personal webpage/business web page?
14. 14. A WCPO.com e-mail newsletter, Weather Warn bulletin or other alert arrived late to my e-mail/pager/cell phone. Whose fault is this?
1. How do I contact someone at WCPO-TV or WCPO.com?
Check out our contact us page for more information. Click here
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2. How find a link mentioned on 9News?
Please visit our 9Links page. Click here
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3. How do I watch video on WCPO.com?
WCPO.com now streams video in Windows Media (LIVE video) and Flash (ON DEMAND video) formats.
This is a departure from RealVideo, which we used as our streaming format from 1998 - February 2007.
Click the highlighted text in this sentence to download the free Windows Media and free Flash player.
Check out the video/audio section of WCPO.com for more information. Click here.
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4. How do I send a news tip to WCPO's newsroom?
Visit the following page to send a news tip to the newsroom: click here
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5. Why do the pages look funny on my browser?
This Web site will look different depending on the browser you use. This Web site is designed so that it can be viewed on Firefox and Internet Explorer 3+ browsers. However, it will look best when you use a 4+ browser. To find out what browser version you are using, on the top of your browser click Help --> About --> and a version number should appear along with additional information.
If a page on our site isn't loading at all, please notify us. Click here to submit your comment.
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6. What happens when I give you personal information?
WCPO.com is committed to protecting consumer privacy online. Please read our privacy policy, which is linked at the bottom of every page.
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7. How do I find WCPO.com on America Online?
WCPO.com is not available on America Online as a separate service. You can, however, access WCPO.com through AOL. To do so, please go to AOL's Internet browser and type "http://www.wcpo.com" in the window.
In newer versions of AOL, there is a long white text input box on the screen at all times. This where you can type in "http://www.wcpo.com" (without the apostrophes!) to visit our site.
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8. Why am I seeing old pages on my screen?
You are probably viewing a page which was "cached" on your computer. If your computer caches a document, it prevents the browser from reloading each page. Since the old document is now stored on your computer's hard drive, it will not seek out the latest page each time you visit our site.
To make sure you are not viewing a "cached" page, first try pressing the "Reload" or "Refresh" button. By doing so, you're asking your browser to request the latest page from our site. If that does not solve the problem and you see the same page, you need to "clear the cache."
Clearing the cache is different for each browser. Regardless of the browser, please look to the top of the browser for some pull down menus. If you're using Internet Explorer 4.0 select View -> Internet Options -> General. Choose Temporary Internet Files and Delete Files. If you're a Netscape 3 user, click on Options -> Network Preferences -> Cache. Then click on Clear Memory Cache Now and Clear Disk Cache Now. With Internet Explorer 3, choose View -> Options -> Advanced -> Temporary Internet Files -> Settings, and click on Empty Folder. If you're using Netscape 4 for Windows, select Edit -> Preferences -> Advanced -> Cache.
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9. How do I purchase videotapes of WCPO-TV newscasts?
Please contact Media Library, a company that sells videotaped newscasts from all local stations. They are not affiliated with WCPO. There is a charge for the videotapes. Their telephone number is (513) 751-1411.
Media Library now offers digital files in addition to VHS tapes.
You can also visit their Web site at http://www.medialibraryinc.com/.
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10. How do I use WCPO.com?
The list of main categories (news, sports, weather, etc.) runs in a list, or navigation bar, across the top screen from left to right. Click on one of the main categories, then select a subcategory from the left column.
Click on the main section (eg: weather) link when you want to visit a particular section of our site.
If you can't find what you're looking for, please try our search feature, powered by the Google Search Appliance.
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11. How do I contact the ABC network?
Please visit abc.com or call 818-460-7477 for ABC's audience relations department. We also have an ABC resource page.
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12. How do I add my school or organization to WCPO's school closings?
Is your school, business or institution interested in joining the WCPO-TV and WCPO.com school closings list?
WCPO requires the following in order for your closing to be displayed on WCPO-TV and WCPO.com:
- Submit request on letterhead
- Include name of the school, business or institution
- Include how many people are impacted by a closing
- Include the name and all phone numbers for your school, business or institution's primary and backup contact people
Send information to:
School Closings
c/o WCPO-TV
1720 Gilbert Ave.
Cincinnati, OH 45202
If you have questions about this system, please contact the Director of News Operations at brian.duerring@wcpo.com.
Once you have submitted the requested information, you'll get a detailed packet that explains our easy to use automated system.
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13. Do you mind if I put WCPO.com video or a WCPO.com story or video clip on my blog/personal webpage/business web page?
We're flattered, but we do not permit placing WCPO.com content on outside websites unless there is explicit written permission from WCPO.com.
Due to rights issues, we do not permit websites to stream our video clips directly. Instead, we ask for outside sites to link directly to our stories. Our video and story archives do not expire, so you can keep the link up as long as you'd like.
Consequently, we don't tolerate it (see our copyright text, linked at the bottom of every page) when folks steal our content and post it elsewhere. Instead, we ask for a link back to our site.
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14. A WCPO.com e-mail newsletter, Weather Warn bulletin or other alert arrived late to my e-mail/pager/cell phone. Whose fault is this?
It is often the case when someone receives a delayed e-mail/pager/cell phone message from WCPO.com that although the message was sent in a timely fashion, the mail server on the receiving end somehow delayed delivery.
Regardless, we strive to provide great services, so if you receive a tardy message, we'd like to check it out with our technical folks to make sure the alert wasn't mistakenly sent out late.
In order to check with our technical folks, please let us know what specific message was tardy, when you received it and what your provider is (ISP if e-mail, pager company if pager, and phone company if cell phone.) Send the information through our online feedback form.
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